Technical Services

With Bosch Remote Diagnosis a Technical Support expert can remotely access your diagnostic computer or tester via the internet and support you to identify and rectify the issue. This can be helpful in the event you require help during a service procedure. Our experts will explain step-by-step the process to be followed. Remote Diagnosis is an effective service tool for resolving issues quickly while training you for similar cases in the future.

Benefits

• Stay profitable by solving daily workshops challenges quickly
• Extra clarity through ability to witness diagnostic procedures first-hand
• Even tricky tasks cropping up for the first time can be dealt with promptly, helping to establish knowledge for future cases

Challenging support cases can now be resolved even more effectively and quicker, with the innovative Bosch Visual Connect app.

Bosch Visual Connect app supports quick evaluation of technical inquiries resulting in improved First Contact Resolution Rate. This significantly lowers time spent for troubleshooting in the workshop and also reduces costs, thus providing more benefits to the workshop.

Features

• Live video call with field technician
• Pause video frame and mark on specific part of the image
• Share desktop screen with field technician
• Switch on/off technician’s mobile flashlight
• Capture printed text and automatically convert into written text
• Chat with technician
• Toggle between the front and rear camera in technician’s cellphone

Benefits

• Solve daily workshop challenges in a fast and economical manner
• Better communication to Bosch experts in a simple, safe and convenient way
• No investments: Using the smartphone (at no additional cost), technician can display and see what needs to be done
• More than just live video: Highlight components, drawing using augmented reality concept, sharing of technical information and diagram
• Completely free to download on Apple or android smartphones.

If you’re facing issues when diagnosing or repairing a vehicle, you can raise a Support Ticket by simply completing a form inside ESI[tronic] 2.0 with a short description of the issue. All additional information like your workshop details, vehicle type, vehicle identification number, system type, stored errors and log files are automatically transferred into the request form. Raising a Support Ticket gives you more autonomy and makes resolving issues more flexible.

Benefit

• Simple and autonomous ticket creation while staying within the diagnostic software
• Quick and easy vehicle and errors information transfer to vehicle repair experts
• Prompt response to technical queries at a time that suits you