Professional support and consultancy services for workshops
Keeping workshops at the forefront of vehicle technology and customer satisfaction with Bosch Workshop Solutions.
Modern powertrain technology are complex and need in-depth understanding of electronics and system architecture. It is fundamental that workshops have a solid understanding of how to diagnose the complaints efficiently. The Vehicle Service provides workshops with the essential skills on usage of OBD scan tools, diagnosis and decoding the trouble in the complaint vehicles through training, technical support and workshop services.
Connected Workshop Service
Bosch offers consultancy and support for rolling out Connected Repair workshops. Bosch connected repairs connects test equipment and reception for quicker workshop processes. Service tasks are defined directly at the reception desk with the customer and directly transmitted to the equipment at the repair floor, where the technicians will perform their tasks quickly and efficiently.
Aimed at enhancing Dealer Capacity Utilization and induce next level Customer Experience with transparency, by innovating entire service process.
Express Service Concept
With the rise of vehicle volume, it is vital to have good workshop access for customer to enable them to get there vehicle serviced as per the schedule. The rising volume of vehicle are putting excessive capacity pressure on the vehicle workshop. The only cost effective way to deal with such scenario is to augment capacity of workshop through process efficiencies. Bosch workshop service will offer comprehensive consultancy and support in deploying of express service at workshops. (remove the image)
Bosch express service incorporates lean principles and includes industry best practices, and is supported by Bosch special tools and equipment to improve the productivity by adopting Work Smart and Not Hard concept
Workshop Technical Audits
We offer range of audits for OE workshop, be workshop technical audit, warranty audit or tool audit. The assessment covers..
- Overall Service Quality process
- TSB and DNP Management
- Effective usage and availability of Special Tools and Testers
- Calibration Status of critical tools
- Warranty management process.
Additional we also look for gaps in warranty claim consistency against standard repair instructions and recommend pertinent actions followed by monitoring the improvements.