Data Protection Policy for Mobility Aftermarket India Website
We request that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint. Our 'Group' hereunder refers to the constituent companies of Robert Bosch GmbH.
1. Data Protection Notice
Bosch Limited, Mobility Aftermarket (hereinafter “Bosch” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.
2. Bosch respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that is gathered during your visit of our Online Offers in a confidential manner and in strict accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
3. Data Fiduciary
Bosch is the Data Fiduciary responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Bosch Limited,P.O Box 3000, Hosur Road, Adugodi, Bangalore – 560030, India
Email: Mailbox.service2@in.bosch.com
4. Data Principals
This policy applies to the following categories of individuals and is to that extent relevant to those individuals except where the policy indicates otherwise.
(i) all those who visit our website;(ii) business customers (including e.g. Independent Workshops/ Repairers, Wholesalers, Bosch Car Service and Bosch Diesel Centre/Service workshops ); and(iii) consumers (including e.g. Vehicle Owners)
5. Collection, processing and usage of personal data
5.1 Categories of data processed.
If you are a consumer:We may collect your personal data when:
Your information may be provided to us in the following ways:
The personal data which we collect about you may include your name, postal address, your email address, contact telephone number and details of any comments or feedback which you provide to us.
If you are a business customer:We may collect your personal data when you provide it to us through our website or when you purchase products or make enquiries about our products and services, enter a competition, register to receive our newsletters or join our loyalty programmes. We may collect this information directly through the website or app or when you provide your details over the telephone, or by post.
We may collect your company name, contact name, billing address, delivery address details, your email address, date of birth, gender, contact telephone number, type of workshop and details of any comments or feedback which you or a third party provides to us.
We may receive personal information about you from other sources such as stockists of our products, from consumers who register their products with us and from third parties who work with us in connection with our sites and services. We may also obtain your personal data through third parties such as the [e.g. Distributor] or if you or your employer or educational provider submits your details in connection with one of our training courses. Third-party service providers may, without limitation, be appointed to provide technical support, process your transactions and maintain your accounts or to run promotions or marketing campaigns. We may have access to any personal information provided to such vendors, service providers and third party e-commerce services.We may monitor, record, store and use any telephone, email or other communication you provide in order to check any instructions given to us or for training purposes or for crime prevention as well as to improve the quality of our customer service.
What other information do we collect?
As you surf on our site, subject to appropriate consents being obtained, we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on.
This will include
We may also receive information about you if you use any of the other websites we operate or the other services we provide. You will be notified on those websites and services that your personal data that is collected there may be shared internally. The personal data received from those websites and services is combined with personal data collected on this site for the purposes set out in this policy, including helping us to build a profile of you to get to know you better and so that we can personalise and enhance your customer experience with us.
5.2 Processing principles
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
5.3 Processing purposes and legal basis
We as well as the service providers commissioned by us process your personal data for the following processing purposes:
5.3.1 Provision of this online presence
Legal basis: Consent to provide support and service and direct marketing, provided that this occurs in accordance with data protection requirements and the requirements of competition law
5.3.2 Responding to user inquiries within the scope of a contact form
Legal basis: Consent on our part in marketing as well as in the improvement of our products and services, provided that this occurs in accordance with data protection requirements and the requirements of competition law and/or contract performance
5.3.3 Investigation of disruptions and for security reasons
Legal basis: Fulfillment of our legal obligations in the area of data security and elimination of disruptions and the security of our services
5.3.4 Assertion and defense of our rights
Legal basis: A legitimate use on our part in asserting and defending our rights.
5.3.5 Provide holistic advice on our products and services
Legal basis: Consent
5.4 Log files
Whenever you use the Internet, specific information is automatically transmitted by your Internet browser and is stored by us in so-called “log files”.
We store the log files for a brief period to detect disruptions and for security reasons (e.g., clarification of attempted attacks) and delete them afterwards. Log files which must be kept longer for evidentiary purposes are exempt from deletion until final clarification of the respective incident and can be transmitted to investigative authorities on a case-by-case basis.
Log files are also used (without or without complete IP address) for purposes of analysis; in this regard, see the section "Web analysis" (see No. 7).
In particular, the following information is stored in the log files:
5.5 · Transmission of data Name of the files and/or information retrieved
5.5.1 · Transmission of data to other responsible parties
As a rule, we transmit your personal data to other responsible parties only if you have consented to the same and insofar as it is necessary for performance of contract. Third parties may also be other Bosch group companies.
In addition, data may be transmitted to other responsible parties insofar as we are obligated to do so on account of legal regulations or an enforceable administrative or judicial order.
5.5.2 · Transmission of data to service providers
We use external service providers for tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and supervise them on a regular basis, especially their careful handling and safeguarding of the data stored at these service providers. We bind all service providers to confidentiality and compliance with the legal regulations. Service providers may also be other Bosch group companies.
5.5.3 · Transmission to recipients outside India
We may also transmit personal data to recipients located outside India. In this case, we make certain that the transmission is as per law.
5.6 · Duration of storage; retention periods
As a rule, we store your data as long as it is necessary to provide our Online Offers and the associated services. In all other cases, we delete your personal data with the exception of data that we must continue to store in order to fulfill legal obligations (e.g., we are obligated to retain contracts and invoices for a specific period because of mandatory storage periods defined in tax law and commercial law).
6 Use of cookies
In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
6.1 Categories
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
6.1.1 Technically required cookies
By technically required cookies we mean cookies without which the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
6.1.2 Cookies and tracking mechanisms that are technically not required
We only use cookies and tracking mechanisms if you have given us your prior consent in each case except the cookie that saves the current status of your privacy settings (selection cookie).
We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:
6.2 Comfort cookies
These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.
6.3 Marketing cookies and tracking mechanisms
General
By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:
6.4 Management of cookies and tracking mechanisms
You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case
6.4.1 Deactivation of cookies
If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.
6.4.2 Management of your settings with regard to cookies and tracking mechanisms not required technically
When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.
In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.
7. Web Analysis
We require statistical information about the usage of our online presence in order to make it more user-friendly, carry out audience measurements, and pursue market research.
For this purpose, we use the web analysis tools described in this section.
The usage profiles generated by these tools with the help of analysis/statistics cookies or through analysis of the log files are not merged with personal data. The tools either make no use whatsoever of user IP addresses or abbreviate them immediately after they are collected.
The vendors of the tools process data only as processors according to our instructions and not for their own purposes.
In the following, you will find information about the respective vendor and how you can object to the collection and processing of data by the tool for each tool.
In connection with tools that use opt-out cookies, it should be noted that the opt-out function is device- or browser-related and, as a rule, applies only for the terminal device and/or browser being used at the moment.
If you use multiple terminal devices or browsers, you must set an opt-out on every single terminal device and in every browser used.
In addition, you can also prevent the generation of usage profiles altogether by generally disabling the use of cookies; in this regard, see the section “Deactivation of cookies (No. 6.4.1)“
Name: Google Analytics Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USAFunction: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
Name: Google OptimizeProvider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USAFunction: Cookie can analyze how users have behaved on a cross-site basis, UX testing
Name: Google Tag ManagerProvider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USAFunction: Administration of website tags via a user interface, integration of program codes on our websites
8. Usage of our mobile applications
In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent
8.1 Data processing by App Store operators
We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as Data Fiduciary.
9. Social Plug-Ins
We use so-called “social plugins” from various social networks in our online presence. These are described individually in this section.
When the plugins are used, your Internet browser connects directly to the servers of the respective social network. In this manner, the respective vendor is notified that your Internet browser has accessed the corresponding page of our online presence even if you do not have an account with the vendor or are not currently logged into the vendor. In the process, log files (including the IP address) are transmitted from your Internet browser directly to a server of the respective vendor and may be stored there. The provider and/or its servers may be located outside of India..
The plugins constitute independent extensions of the providers of the social networks. Thus we have no influence on the scope of the data collected and stored via the plugins by the providers of the social networks.
For information about the purpose and scope of collection, the subsequent processing and use of the data by the social network, and your rights in this regard and settings option for protecting your privacy, please consult the privacy policy of the respective social network.
If you do not want the providers of the social networks to receive and perhaps store and/or use data about this online presence, then you should not use the respective plugins.
9.1 Facebook plugins
Facebook is operated under www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: https://developers.facebook.com/docs/plugins; find information on data protection at Facebook here: http://www.facebook.com/policy.php.
10 Communication tools on social media platforms
We use on our social media platform (e.g. X) communication tools to process your messages sent via this social media platform and to offer you support.
When you send a message via the social media platform, the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files). Additionally, we can analyze these data in an aggregated and anonymized form in order to improve our understanding of how our social media platform is used.
We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The processed personal data is deleted 180 days upon receipt of your message the latest.
11. External links
Our online services may contain links to third-party websites that are operated by providers not connected to us. Once you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party (such as the IP address or the URL of the site on which the link is located) as the actions of third parties are naturally beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.
12. Security
Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments
13. Your rights
To assert your rights, please follow the instructions provided in section 3 (“Data Fiduciary). While doing so, please provide us with information we can use to personally identify you.
13.1 · Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, you can request for information about the processing activities, identities of Data Controllers and Data Processors with which your personal data has been shared alongwith a description of the personal data shared.
13.2 · Right to completion, correction and erasure
You have the right to demand that we correct inaccurate personal data relating to you, and provided that legal requirements have been met, amend or delete it or obtain its completion.
This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, its processing is restricted (see the following).
13.3· Right to withdraw consent
If you have consented to the processing of your data, you can withdraw this consent with future effect at any time.. This does not affect the lawfulness of the processing of your data prior to withdrawal.
13.4 · Right of complaint with supervisory authority
You have the right to lodge an appeal with a data protection supervisory authority. For this purpose, you can contact the data protection supervisory authority that is responsible for your place of residence or your federal state or the data protection supervisory authority that is responsible for us.
14. Children
Our online services are not aimed at children under 18 years of age
15. Changes to the data protection notice
We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly.
Please always consult the current version of our data protection policy, as this is subject to change
16. Contact
If you wish to contact us, please find us at the address stated in the “Data Fiduciary” section (see no. 3).
To assert your rights and to notify data protection incidents please use the following link:https://www.bkms-system.net/bosch-dataprotection.
For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our data protection officer:
E-mail to: DPO.India@in.bosch.com
Effective Date: 08.09.23